Items Refund Policy – Macoura.com

At Macoura.com, we are committed to ensuring customer satisfaction. If your return is approved, we will process your refund according to the terms below.

Refunds are issued only after the returned item has been received and inspected. The item must meet our return conditions, including being unused, unopened, and in its original packaging. If the item does not meet these requirements, the refund may be denied or partially approved.

Once approved, refunds will be issued to the original method of payment. Please allow 5–7 business days for the refund to be processed. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Shipping fees are non-refundable unless the refund is due to an error on our part, such as receiving a defective or incorrect item.

If your item arrives damaged or defective, you must contact us within 48 hours of delivery and provide photos as proof. After review, we will determine eligibility for a replacement or full refund.

If you have not received your refund within the expected timeframe, please check with your bank or payment provider first. If you still need assistance, contact our customer support team through Macoura.com.

Macoura.com reserves the right to refuse refunds that do not comply with our refund policy.